I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. 7:56 PM Enter the admin password. Turn off 5ghz and install the boost followed byall speakers. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. >. Click OK. The lights on your hub will change to green or flashing orange as it is setting up. Trouble connecting? . It works on my Business Hub 6, in fact it's not even hidden. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. What? At least Ive got Sonos working now even though it is at the expense of 5ghz. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. Understand rental and other basic charges, Enter the admin password. (the macaddress is the same as the wifi router apart from a few letters.) all fixed. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? It can also be used as a VOIP phone through BT Broadband Talk. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. It should appear as soon as you connect to the Hub and open a browser. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. You'll find it on the back of the Hub if you haven't updated it. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Check that you're connected to your Hub's network. BT Smart Scan technology BT is offering firmware updates to those affected. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. Make sure you've completed every step of Smart Setup. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM The BT Home Hub 2.0 was a combined wireless router and phone. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. I'll try and check later this week against a spare BT Business Hub 5 model. BT have advised me this a fix should be out this week. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. Please try again in a few minutes. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Go to Solution. How do I use my Smart Hub as a modem only? Bridge mode does appear to exist on the Smart Hub. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. We'll send you an e-mail with instructions to reset your password. Read about our approach to external linking. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. Then, for your static IP block, enter your router's address and subnet mask. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. - edited I just tried it with an old, Not sure if it was still broadcasting the SSID. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. The default IP address is 192.168.1.254 but you can change that here. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). My router is getting blocked despite following all the advice above and anything I could find online. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. Numerous complaints have appeared on the company's community forums over the last few months. - edited [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. Guide to the BT Business Smart Hub 2. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. 11:58 AM. - edited If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. Time will tell if this is a permanent fix but its worked this evening. So some transparency is needed so customers like myself know that this is a commonissue. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. 6:41 AM. (Not Business variant). Frame Size: 17 inch,19 inch or customer size. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. Save the file. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. Insert the other end of the broadband cable into the Broadband socket on your hub. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. Download the My BT app to check your bill, test your speeds and activate your internet security products. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Does anyone know if a Sonos Boost would resolve the issue? 6:38 AM Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. 7h47. No problem. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. Not sure which hub or router you're using? Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. Clearly there is both and issue with BT and the Sonos app for iPhone on this. It looks like the 'Bridging' button simply does not work. At the bottom is a setting for. If you have changed it and now forgotten it, you can use the. If there is a hint then a custom password has been setup. Do I need a WiFi 6E router to use WiFi 6E products? Therefore, it costs more money and were stuck in the contract till 2023! Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Find out which main phone socket you have Find out about your Openreach modem BT Smart Hub settings - make your router faster and less annoying. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. (the macaddress is the same as the wifi router apart from a few letters. Been running flawlessly for 2weeks now since running the system in this set up. 01-10-2020 Although a free Sonos Boost sounds like a great thing. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. 03-10-2020 01-10-2020 This should explain it. Go to IPv4 Configuration. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. Solved! I have got fed up trying to clear the problem using the instructions given by the app as has my wife! It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. Navigating ones way through these conflicting accounts is not easy. 30-09-2020 Click a dropdown for your model of Hub. Enter the username and password for your BT Smart Hub 2 router. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. When the lights have stayed solid blue for two minutes, your hub is ready to go. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. Your broadband can be activated any time up to midnight. Thats great to here. BT's done a great job on this router. - edited Make sure you keep your hub on all the time. I have an update to share with you all regarding this issue. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Can anyone shed any light on this? The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. You'll find all your features and services in the "My Extras" section. Connect your devices "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. . MacBook then doesn't work. So the question remaining is does it actually work on a residential Smarthub? BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Maybe this is a shoal of red herrings! Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. To change anything you need to click one of the settings. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If you turn it off, we might think there is something wrong with the line. Enter http://192.168.1.254 into the address bar to go to the management page. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. Sorry, we're still checking this file's contents to make sure it's safe to download. I have disabled the bt fon and bt wifi to reduce my home network clutter. Connect using the QR code Copyright Expert Reviews Holdings Ltd 2023. Remember your broadband can be activated any time up to midnight, so you may need to try again later. on Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? If you want to exit, you'll need to do this on the login step of Smart Setup. Accessing the Hub Manager using a Hub 3 or Hub 5. There are simple ways you can boost performance and get the best from your broadband. ***The radically changed Web Admin Interface of the BT Smart Hub 2. On your device search for your network and enter your password exactly as shown. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. The BBC is not responsible for the content of external sites. Vodafone Broadband: Great prices but at what cost? Assuming it will work on the business hub though as it's a visible option. - edited Smart Setup usually only needs to happen once on each new device you connect to your Hub. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. I don't think the workaround for modem mode works. Go to My Network. Use our hub light guide. To turn the lights off go to Home, Hub light control. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? It can. Then you can use the Orbi router in Router mode.3. Check the box next to Auto Firewall Open. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. This means that you've got no control over which network your device joins. The company did not reveal why the problem was occurring. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. Links to user manuals and other documents for BT Hubs for broadband. This WAN socket can be used with either a FTTP interface or a FTTC modem. I have never tried using just the modem section with a different router. 9h23. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. Just log in to. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. How are people to fault trace if they dont know all of the possible scenarios? Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. At the bottom is a setting for Bridging. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Click a dropdown for your model of Hub. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Having a yolk sac that is too large or too small has been associated with pregnancy loss. Using BT Business Hub or router. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. Connecting your computer to your broadband. How can I turn it on and off? BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. I have disabled the bt fon and bt wifi to reduce my home network clutter. 8:37 AM. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. Need support for other hubs and routers? 2) ClickWireless. Expert Reviews is a registered trade mark. If previous posts are correct it probably works on the Business version and not on the Residenial ones. 1 user liked/thanked this post: I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Broadband speeds At the bottom is a setting for Bridging. Navigate Advanced Settings > Log in > Broadband > Internet. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. Web admin interface of the BT Smart Hub 2 router. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. Plug the microfilter into the socket. Enter your username or e-mail address. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? ), on Just plug 3rd party router into the wall mounted Openreach fibre modem. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. 01-10-2020 Everything now works, so again it confirm the issue is with BT. Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . Ive had the cant find Sonosproblem for a couple of weeks. Thanks for the explanation. How do you turn off wifi? Check which BT Hub you've got >, It only fires up when you open a browser. 30-09-2020 BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. 11-05-2020 9:40 PM I too have just discovered this thread, having tried to sort things out for the last week. Was quite easy to get the money credited to my account after that : ). Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). - edited Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Guide to 4G Assure. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface.
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