StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. And the exact same seats they re listed and sold for a different amount sold and the payout. Reach out to customer service representatives via social media, Call the event organizer and state your case. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Enter your gift card PIN in the PIN field when prompted. Sit back and relax while we do the work. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. These are often free tickets the seller can relist. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. Get immediate StubHub support from HelpOwl.com. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Bradley R. Hightower. What Is Public Liability Insurance For A Wedding? Enter your gift card number in the Add a Fancode & gift code section. We do still love going to events and want buying tickets online to be easy and safe. No. Your online site is a disaster, It does not work to apply a credit. They're upset StubHub is refusing to . In other words, when it can be too late to get a refund. Had a concert canceled because of COVID-19? Let us teach you the major money lessons you NEED to know. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. Harris Teeter. Depending on where you live and how you got the tickets, you may be due a cash refund. How to request an event on the StubHub website. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. They say $0.00. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. It is now November - this is ridiculous. Customers can keep their credits if they like. The company prides itself on being a Fan-to-Fan service. The corporate office phone number is 415-222-8400. I was only given the option of the credit and the event was in CA. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. I think I'm golden and I made my sale. We'll do our best to get back to you in the next 24 hours. Horrible customer service. A few days later I'm only paid out for 1 set of tickets. Covid 31 Refunds 41 StubHub 211. Events postponed or rescheduled won't be refunded, Fowlks said. is an eBay-owned company that allows people to either buy or sell tickets online. Otherwise you will receive a voucher for 120% of your purchase price. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Fatsuma Stagehand Please take the tickets directly to the box office for a refund. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . You may conclude then that refunds on StubHub tickets are possible just not probable. Wish they would help. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. I saved to buy expensive tickets as a gift for my wife and now we cant go. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. See if youre using the right email and password. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Reached out to customer service twice still can't list tickets. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. / What happens when an event is canceled. Does StubHub have live chat? It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Email: This information has not been added. We may be compensated if you click this ad. We'll email you when an event is canceled. For obvious reasons, this isnt usually a satisfying compensation. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. Contact us United States and Canada. If you purchased on a registered account, your credit is available within your StubHub Wallet. Would not make an exception,to a hotel reservation I made thru Priceline. Click here to explore your options! If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Yes 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Marrali just wants her money back, and she's not the only one. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Have a StubHub question? Listings for companies similar to StubHub: Customer service is awful. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Customer Service training is needed. With only these four steps, your refund request is faxed. If your payment is pending, well cancel the payment. How do I contact StubHub for refund? If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Viagogo, a tickets marketplace, bought StubHub in February 2020. StubHub changed its refund policy about a month ago. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. Dorado, PR 00646, Metro Office Park Phone Call 1-866-788-2482. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 on 2/28 at 12:51PM Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. StubHub is a marketplace where fans buy from and sell tickets to one another. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. I was a no show due to a soft water flooding of o StubHub is offering the retroactive refunds now because the live events industry is opening back up. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec Many companies featured on Money advertise with us. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! this link is to an external site that may or may not meet accessibility guidelines. Customer service all the way to your seat, 2000-2022 StubHub. Request and Get a StubHub Refund Right Now. Still learning the basics of personal finance? Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Sometimes email clients send our first email to a spam or promotions folder. There's a class action lawsuit against StubHub from other customers who want a refund too. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. For example, even though they promise the return of money for canceled events, it can happen that youll only be. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. You can reach the corporate office at 415-222-8400. How do I complain to StubHub? The old bait and switch! Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. The company prides itself on being a Fan-to-Fan service. Whats The Difference Between Class 2 And Class 3 NI Contributions? From everything weve seen, the StubHub customer support is quite thin, to say the least. StubHub was founded in 2000 and its current CEO is Eric H. Baker. How do I complain to StubHub? Purchased 2 NFL tickets on StubHub. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Review the StubHub return and refund policy at ReturnsAndRefunds.com. I had a fraudulent charge on my credit card account from Match.com. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Click here to update this department. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . The seller would net $85.. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. StubHub is also required to process any refund requests it receives going forward for the events at issue. You will enter your community username and new password and done! DoNotPay can be by your side during the process and help you sue any company in small claims court. How to reach a live person: Speak "customer service" at first prompt. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. Offers may be subject to change without notice. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. And never again. Have an idea for StubHub? User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. Great help!!! 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. The April 25th show was canceled due to COVID-19. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Is SeatGeek legit? I waited 2 days and tried the access code again..still nothing. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. . StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. There you will see your canceled event credit along with a link to request a refund instead. You have lost a customer for life! No problem. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Stubhub said they have the seats were listed until a hour past kickoff. Find contact information here. AND TOLD ME THAT "Recine. All rights reserved. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. All you need to do is follow these short steps below: Voil! On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. DoNotPay records the details of your purchase to boost your chances of winning the refund. A million dollar company can not compensate a loyal customer a few hundred bucks. What do you mean Dming the moderators? To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. 1:00. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Since its inception 22 years ago, StubHub has grown to 800 employees. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. This number works. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. It is possible to request a refund on a purchased StubHub ticket manually. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. New Yorkers, however, are in luck. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. DoNotPay doesnt care about that. Interactive chat StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. 2023 www.cincinnati.com. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. Sorry we couldn't be helpful. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. From everything weve seen, the StubHub customer support is quite thin, to say the least. . A Personal Loan can help you mitigate losses and get back on track. This number worked fantastically, and I got all I needed accomplished! StubHub also has live chat operating 24/7. Make sure your email address is spelled correctly. Let us teach you the major money lessons you NEED to know. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. We are changing the way you register and sign-in to the StubHub Community. How can I email stubhub to refund tickets for a cencelled event. "The return of live events, the input of customers, partners, and regulators, and the . For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Guaynabo, PR 00968. Postponed events may not be eligible for refunds. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Click that link and you're good to go. Dollar Scholar Asks: Why Can't the Government Just Print More Money? How to Contact StubHub for fraudulent tickets. If I did I woulda dropped my price or took my friend to the game. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . On March 7th, StubHub emailed Marrali a copt of its refund policy. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Otherwise you will receive a voucher for 120% of your purchase price. Find help with your questions from other fans through our own peer-to-peer community! These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. After the switch, you will enter the email address you use to access the community in order to reset your password. Remember, your order is covered by our FanProtect Guarantee." Maryland: We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! This means sellers set the ticket prices. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. You can also try refreshing your Listings page. Copyright 2020 Scripps Media, Inc. All rights reserved. I live in GA - was supposed to go to a premier league game in England in March. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? Click or tap See actions and select Make changes. NewsletterDollar ScholarStill learning the basics of personal finance? Lots 81-82 Street C These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. International orders are handled a bit differently than those within the US, @Lighty7. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Just log into your DoNotPay account using any. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Check out the table below to see the best alternatives to StubHub. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. but I havent been able to get in contact with anyone from StubHub. Your refund will be processed to the payment method used at the original time of purchase. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. To reach Customer Support call 1-866-788-2482. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Hurry up and access DoNotPay from any web browser to check out everything we offer. Open a new browser and try logging in again. They are printed with duplicate. Keep in mind that you may not be refunded in money. Those will be paid out by the end of May. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Colorado: 8,688 customers due $3,120,442 in refunds. please contact StubHub US Customer Service at 1.866. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub.