Select a listing. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A Poshmark employee decides the outcome of the case. Another Banana Republic striped blouse. and our This baffles me. Then you see a charge on your credit card. A few weeks ago I bought a pair of jeans. This is sometimes a subjective issue since a lot of Poshmark is second-hand clothing. Poshmark allows four pictures, but sometimes employees will ask for more. 2. Not understanding why that keeps occurring. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. I remind myself that not one of these people in Poshmark really knows me personally or at all. The majority of Poshmark sellers ship their orders within a few days of purchase. So my understanding is that I can cancel on day 7? r/poshmark Join 6 days ago I received my 1099k. After a certain number of days, Poshmark automatically refunds the buyer if the seller never ships the item using the prepaid label issued by Poshmark. This would AUTOMATICALLY increase the number of sellers. Well, its seven years later and Poshmark has done nothing to hold sellers who never respond or ship accountable. Ran out of an item. Here are some examples: A buyer opened a case stating that the hem of a dress was cut (raw) rather than finished. And yes, I guess you could say it is in the buyers . The more you sell, the higher your odds areits as simple as that. I have only bought a few things off Posh and had good luck. Poshmark is a social marketplace for new and second-hand style items for women, men, children, pets, home and other markets. The Poshmark company and e-commerce website is a legitimate business where buyers and sellers can share used clothing online. If you go to the My Purchases section of the app or web site, you should be able to report a problem with the order and get a refund. Of course they denied my return request. Sothe day every seller dreads has finally come: a case has been opened for your recent sale on Poshmark. If they respond, but then don't follow through, I also cancel as soon as they've missed whatever deadline they said they'd ship by. They are even lower at their discount stores. However, still do not understand how anyone in good conscience can treat this sort of issue so lightly and keep something that isn't theirs, not shipping it out right away. Debbie @dalinn1, I have a request: Please include my closet in the selling group, I mean in the group that actually is getting sales. Case: The item is a different color from the pictures. Poshmark does not have a direct messaging system between buyers and sellers (although there is a workaround), so if there are any disputes or problems, you typically go to Poshmark first, they are in control-in the drivers seat with you and the seller in the back seat. Yep, I've had it happen a few times. I did. I will be taking my business elsewhere soon. She finally did ship but by the time the buyer received her item, Poshmark had sent her a refund and paid me also, so she was able to keep the dress for free, happy end to that part of the story! And to add, yes, the money never really "left" me so Paypal didn't have to refund me. Right?? Right now most retailers that sell goods have been the hardest hit by inflation as well as lack of consumer confidence. I used Paypal. Seller waits forever to ship, when the package finally arrives its a dress. I am unable to use Twitter an Instagram it says whoops not working. Undisclosed wear or damage (no matter how small it is) While I do like the item she sent I was really looking forward to getting the turtle neck sweater I ordered. Which I understand but is super annoying when its only 1 item out of a bunch that has an issue. Most of my items I sell are brand new and I am unable to compete with those prices on my Posh app. She order wrong item we. Ive emailed them asking and their only response is well check in on it. According to Poshmarks return policy, a buyer can only submit a return request for the following reasons: The item received is not as described (e.g. Examples of reasons that could go either way: The color of the item doesnt match the pictures or what was described. Open a case! Like this post? I could not seem to find this info on the site anywhere. Some readers provided tips for handling open cases as well: C said: I had an open case with a Gucci watch not working when it arrived to my buyer but I made contact daily to apologize and offer my assistance. Thanks for any feedback. Some Poshers recommend addressing the Poshmark employee instead of the buyer as it keeps things less personal and potentially lowers the risk of dialogue spiraling into an argument. Reason #3. Here's the exact verbiage from Poshmark's return policy: While it stinks to lose out on the immediate income, you can easily relist the item using Poshmarks Copy Listing feature. When a case is opened, the buyer is asked to upload photos and offer details of the item. Or is it just dropping it into the blue mail boxes they have? After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. Select My Sales. Last but not least I have to say simply changing your mind and wasting the sellers time money and gas is not right. We will re-release a new version after further test and iteration. For more information, please see our I believe it is three days after tracking says item has reached you?? As an online seller, cases and returns come with the territory, so you need to figure them into your business model. I am so sorry. Submitted: 2 day ago . Please let me know @annabelle343 if the candle will be sent, then ill return this. The buyer can screenshot negative comments and publicize any bad behavior. This Templates item is sold by FlourishTogetherShop. After all, cases happen to the best of us! That being said, a buyer cannot request a return or cancel their order if the item has already started tracking via USPS since shipping delays are out of a sellers control. Add your comments as though you are speaking to the Poshmark employee. The seller receives a completely different item. Everything You Need to Know. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. I would like to return an item purchased on Poshmark please help with this proce. Theres no harm in having a case opened against you or accepting a return. Each time I just try to think beyond that incident and not feel less of myself based on this open case which does not represent the whole person that I am. For messages specifically related to an item, you can add a comment on any listing (item in a closet) by going to the listing and clicking the comment icon. To report the problem: In the app Go to your Account Tab (@username). Shop Home's home styles Green Cream Size OS Bath at a discounted price at Poshmark. Returns not allowed under Poshmark policy. But I dont understand why theyre not promoting posh as a means to PURCHASE awesome items. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged them asking about it they ignored me completely. Introducing Posh Ambassador II: A New PA Level, Poshmark Canada Turns Three, a Report by Poshmark, Poshmark Canada Turns Two, a Report by Poshmark, Poshmark Canada Turns One, a Report by Poshmark. The other buyer was an absolute nightmare! 3. When someone opens a case against you on Poshmark, you might be shocked and wonder whats your next step. Edit to add: have had this exact thing happen to me and that is how posh resolved the issue. ***If you dont have a Poshmark account, you can receive a free $10 bonus when you sign up with my code SFGIRL2015. Check it out, here! It is May 7th and I am being faced with a tough choice of either withering here or pulling up and giving my business to a different platform. Thats typically if you want to return an item (Ex: you got the right item and it is damaged). Buyers often open a case because an item doesnt fit. Answer (1 of 4): First, I'm not sure how Poshmark can blame the courier for an empty box. Following that up with, you arent satisfied with your purchase is a safe route because it highlights that the reason for their return is dissatisfactionwhich does not fall under one of the accepted reasons according to Poshmarks return policy. Think about itif you were in their shoes, would you rule in favor of the unpleasant person or the one whos well-mannered? Per Poshmark policy, items cannot be returned because they dont fit. The listing will automatically open and your cursor will be dropped into a comment box. Undisclosed wear or damage (no matter how small it is). The seller pulled up a stock image of the dress online showing that the hem was manufactured that way. I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. Share tips and tricks, make new PFFs, and banter about. Theres an exception for situations like this - posh can send a label to switch out for the correct item. IS A CANCELLATION THE SAME AS HAVING A CASE OPENED? If you like what you read, you can support the blog by buying me a hot cocoa. Hello!! However, there are times when the seller may be on vacation or face other circumstances that prevent them from shipping promptly. $888 $888,888 Free Shipping Size OS Buy Now Like and save for later Add To Bundle Ordered a raspberry macaron candle and i got this. They may not know that they cannot return items due to fit. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Poshmark has this one phrase they use whenever a case is closed in the buyer's favor: "Rest assured, we understand that this was likely an honest oversight and know these things happen from time to time. Examples of seller errors: Sent the wrong size. As a result, today, we will be switching back to just shared as the default sort option for most users. Once your account is set up, you can start selling things right away. Sold by shortyx06. Poshmark is a popular website for selling lightly used clothes. I must've gotten a little confused in the process and sent a size Large instead of the XL. pants No stains/holes Smoke free home Select Problems/Order Inquiry. I was not sent a return label. i've seen cases opened on poshmark where a buyer wants a return authorization for an entirely justified reason, such as the seller sent the wrong size or the wrong item entirely. This works well for sellers who: feel uncomfortable knowing buyers can see their responses in the cases message thread, feel uber confident the return request will get denied as the buyer is clearly citing a reason thats not accepted under Poshmarks policy. ), 7 Tricks That Will Instantly Improve Your Poshmark Photos, 9 Essential Tools Every Poshmark Reseller Should Have, Quickly Grow Your Poshmark Sales With This Time-Saving Tool.