The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. My Secret to the Success of Amazon? I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. I ordered tickets but can't view them online even with the access code. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Give us a call if you need help with something urgent. hours. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Will His AI Plans Be Any Different? To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. the exact pickup location and times. NYC Flagship Office - Stubhub. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. It The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Our RSS feed includes all eBay news articles published on this website. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. By using our site, you agree to our. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. StubHub gets a lot activity from users on Facebook than it does on Twitter. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. Open our virtual assistant, click on "Contact form" and let us know how we can help you. Jeff Zwelling TBD. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. Include your email address to get a message when this question is answered. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. WebStubHub's Field Operations. The implications for my own role at StubHub were uncertain. This was not just bigit was unprecedented. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. StubHub is the largest ticket marketplace in the world and enables fans to All Rights Reserved. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. 1412 Broadway, New York, 10018, USA. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). Personally, though, I found it disappointing. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. % of people told us that this article helped them. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. WebStubhub, Inc. operates as an entertainment ticket agency. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. In 2015, eBay enabled $82 billion of gross merchandise volume. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Published and reprinted by permission of Houghton Mifflin Harcourt. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). 3 if you sold tickets already and have an issue. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. We'll do our best to get back to you in the next 24 Somehow, Id have to navigate us through it. Email Address. Joel Santirso Senior Product Manager. Join the list. Olivier Ropars Vice President & CMO. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. Find startup jobs, tech news and events. Thanks for your message we aim to get back to you within 24 hours. StubHub will send you an email with instructions on how to claim your refund or credit. We give them a time frame to offer With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Founder oftheBoardlist, Former President ofStubHub at. His digital chapbook, The Internet, was also published in TL;DR Magazine. Our RSS feed includes all eBay news articles published on this website. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ stubhub inc. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives.