See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. Be ready with your credit card. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. After visiting nearly every furniture store in San Diego we stopped by Arhaus. Beautiful quality furniture. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. Love the pieces and well have them for a long time! Thank you Tracy. We purchased a Taylor couch set with love seat, chair and three person/long couch. All quality and service has been phenomenal. Read trusted and proven furniture store reviews from thousands of real customers. When it comes to your own comfort, your own body is the only North Star. Have bought several pieces in the past, but never again. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. He's the complete opposite. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. My kids love the Kipton sectional that the neighborhood kids like to camp out on. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. I tried several times to order them, each time being told that I would definitely get my chairs. He was rude from the start and seemed annoyed that I was even inquiring about the chandelier. Customer Service Associate Job in Conover, NC at Arhaus We bought it received it by UPS in a week and hung it up. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. . I recently purchased a sectional and a table. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. And, the little details are a big reminder that a real person created something special just for you. They have probably the most interesting and diverse high end furniture range in San Diego. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. Hudson, OH. Now they are offering me a different model chair. These are the most beautiful outdoor chairs not to mention incredibly comfortable! work. Sign up for promotions, decorating tips and more from our team. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. Stay clear of this company, and this store. This issue is going on over a year. I do and I don't like this place. A 10% restocking fee will be applied. Thanks for nothing Arhaus. Daniel approach us and I shared my concerns. ARHAUS - 85 Photos & 212 Reviews - 1651 International Dr, McLean, VA - Yelp We never felt pressured into buying something we didn't want. I spend about $5k to purchase the patio furniture last December. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. Don't waste your time. We have purchased gorgeous coffee table after seeing it on floor. Ordered an expensive coffee table after seeing in store and online. We find forgotten antiques and give them new life. ARHAUS - 40 Photos & 11 Reviews - 6000 Glades Road, Boca Raton, FL - Yelp I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. If I place my order, can you hold my items at your warehouse? She kept in contact to see how we liked our products. 11 reviews of Arhaus "LOVE THIS STORE. Ugh. We have made several purchases with them to furnish our new home and they have been fantastic to work with. I was only refunded for one of the two boxes. All pieces look sturdy and well constructed. They are very nice on the phone. On another point the art we have received couldn't have been better packaged and the delivery was great. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. STAY AWAY. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. Cannot be returned. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. However, the actual colors you see will depend on your computer monitor. Anyone would miss this. Ask for Tricia and she can be of great help! The furniture were delivered on time but it took almost two months for the furniture covers got delivered. This chandelier was stunning but I knew it would be a fortune, but I was wrong. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. Sat, Mar 23, 2013 : 4:55 a.m. We purchased this table a year. My chairs also came in less than 1 week in perfect condition! The furniture is decent at best but totally not worth it with such poor service. The day one mission was to make furniture sustainable, both environmentally and in product quality. I couldn't be more pleased with this purchase! Wife desired a unique dining table with stone inlays priced at $6200- wow. ! You can prob get a $800 sofa on Wayfair thats better quality. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. You won't be disappointed. The Palmer bedroom set we purchased looks great and very impressed with the quality. Arhaus Furniture collections are for the entire home. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. Arhaus Furniture Customer service? They said no and didnt seem to care that I was going to write reviews. Awful customer service! We use intelligent software that helps us maintain the . I was hesitant since it was a floor sample. The delivery man actually realized it was there. The least they can do is have great customer support for the prices they charge. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. And, we remain committed to never using wood from endangered rainforests. Everyone is always so helpful and pleasant to work with. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Know what you want before you order but seriously you can't go wrong buying at Arhaus. Love everything! In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. We ordered six leather dining room chairs. Forget about it! . For the privilege of receiving the inflation device so we can properly use the sleeper. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. Should you notice an inconsistency, please contact Arhaus. I want to escalate past the store manager, but they will not provide a contact. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. Return Policy: 14-60 Days With Restrictions. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. Ripoff Report | Arhaus Furniture Review - Bedford, Ohio Step-By-Step Guide: How to Handle Customer Complaints They then promised late August. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. They're awesome! So here I am still not being refunded by a company that has received the returned items. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Please see our Measuring for Furniture Delivery guidelines. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. The space has a large open floor plan and I didn't know where to even begin. I have worked with Michael Babcock to furnish two homes. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. I asked for my money back. The customer service of the entire company is appalling. The last popular pick for Arhaus shoppers is their collection of lighting pieces. Well, my husband and I have been looking for chairs for a year now. Thank you Michael and Sandi Trish and Bob. They came in three weeks and the delivery guys were quick and efficient. It's perfect for our Great room. Is Arhaus an environmentally conscious company? These are merely guidelines for measuring and do not guarantee your furniture will fit. I had to post a review for Arhaus in University Towne Center, La Jolla. Each one was a recording to hang up and go online for more help. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. She said she had just the the item. The couch bent in the middle and was closer to the floor than the ends. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. When this store opened we would frequent from time to time. You have successfully subscribed to our list. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. You send in pictures and they say nothing we can do. DO NOT BUY, RISKY. Top 585 Comenity Reviews - ConsumerAffairs Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. It was delayed in May, promised it would arrive in late June. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. When I came home from work that evening the entire place was put together. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. Clearance Items (marked Last Chance! We purchased a sectional from the Northpark Arhaus this past summer. Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. My boyfriend and I adore this store! 70. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. I was sent a second label that i used for the second box. Learn more about purchasing Worry-Free Protection Plans. Can I request delivery on a Saturday or Sunday? I have contacted customer support to get a refund for the other half of my returned order. The sandals are fine and what was ordered. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 Restocking fee does not apply to Non-Furniture Items as defined above. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set.