I'd try again since Trailhead had issues yesterday. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Ensure you set up the routing for Advanced Cases properly. Thanks so much for responding. Tnx, hmmmm What you have sounds correct. (jealous? read more, Youre going to think Im totally pathetic for writing about this!!! Billing Topics (Billing_Topics) with Payments and Reimbursements. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. "Not able to figure out what is wrong here. Right now he' taking a nap.so I'm off to edit some reports! I also confirm that no additional code exists in this org. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Hi I am stuck in challenge 6. Ensure you set up the routing for Advanced Cases properly. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. You should be prepared for a heavily scenario . Select edit page4. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. . I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. In fact, you need to have better coding style to pass the challenges. I'm working on the Service Cloud super badge and the error below is driving me nuts! Did you perform any particular action to get the email available on the console ? Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. I am going bananas here. If you want to check the support process' api name, you can extract via data loader. Enter the billing service credentials in the custom setting. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. You, my amazing reader, get more than tips for a Salesforce Superbadge. Save & Activate.That helped me clear that error. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Did you create a new console? Also, I've included Entitlements in the console. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Any clues as to what I might be missing? I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Does it work? Thanks. Was this badge FUN or what?! "This is a standard app. Hi there,I am struglling with sataus update within a macro. Ensure Agents have access to Knowledge when viewing a Case. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. You will need it. Well occasionally send you account related emails. 3. This comment has been removed by the author. Service Cloud Specialist Superbadge. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! This way, I can take a deeper look. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. took me 2 hours to undersand that, and without your comment I could have been there forever!! I can only click on the Email tab. Does this match the requirements? Anyone have any idea? Note the filter. Processes. The macro itself is working fine. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. Has any code been used with your org? Thanks for the help! If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Trying new things- my baby brother practiced crawling through a tunnel. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Any advice?Thanks in advance! Hi All,Im struggling to complete challege 6. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). Did you check the little box to activate the entitlement process? I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. No. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Go to a case- check the Status options. Yes! Sales at Lychee shadow Yes you do. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. New Profile button, instead of hitting the Clone button on the Technical profile page. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Usually this is due to some pre-existing configuration or code in the challenge Org. You cannot customize its label or logo". Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. One of my favorite new things this week was taking a shower with my whole block collection. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Thank you sooo much, you were right! Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! This is really a tricky one. I have the Milestones field in the page layout too. Ensure the Customer Contact can be tracked on Cases. My brother has started to play with me! Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. advanced apex specialist superbadge solution. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Please guide me on this.Thanks. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Are you sure it is about that? And of course, I just tested the challenge 4 again and I passed! I hope that you feel inspired. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Is knowledge set up correctly on the page layout? The key word is "rename." Make sure that the correct date range is selected. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Help with Superbadge Service Cloud Specialist step 4. Do you have "Billing Topics" as a top data category with the 2 sub categories? Thanks a lot in advance.