Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. 2 Stonewater reviews. 68% of employees think that Stonewater has a positive business outlook. stonewater customer promise. Customer Commitments - Stonewater Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. If it matters to our customers it matters to us." June 29, 2022 russell hantz wife; Category: . Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. If you are a tenant and have not yet registered, Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. I am delighted that you are interested in joining Stonewater at this exciting time in our development. Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. Listing for: CV-Library. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! Stonewater is a leading social housing provider. stonewater customer promise - feelfreefromdisability.com https://lnkd.in/eskQbV8D They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. 09/27/2022. Your name * Your email address * Confirm email * The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. (Usernames and Passwords are Case-Sensitive). Overall, 67% of employees would recommend. California Insurance License #0G51436. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. Stonewater Customer, The Energy Coalition, Wins Award for Innovative stonewater customer promise - isgho-sup.com Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. Twitter - @StonewaterUk. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. Our customer commitments are the service standards weve set with you. We value the importance of what EDI brings to our organisation, our colleagues and customers. We'll assume you're ok with this, but you can opt-out if you wish. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC stonewater customer promise. The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. 8th March 13:30 Customer Service Rep, Remote Customer Service. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. Stonewater Financial If you are reporting an emergency, please do not utilize this means of communication. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. Largo FL 33777. Customer enquiries. stonewater customer promise. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. You can see our Customer Commitments here. Please contact us using the appropriate link below: After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. As we break into a new decade, what exactly are the big issues in social housing today? Online/Remote - Candidates ideally in. (i This is based on anonymous employee reviews submitted on Glassdoor. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. . You can find it here. %PDF-1.5 % Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. ;R?q:40? Pan Sussex priority alignment with Brighton and Hove I look forward to sharing another update for the final three months of this financial year sometime in April. Whether they need emotional, physical or financial support or advice it's always free. stonewater customer promise . To get a job at Stonewater, browse currently open positions and apply for a job near you. Excellent customer support. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. stonewater customer promise - apnaswarg.com endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof Or you can send us a message on our website. Learn more in our Cookie Policy. stonewater customer promise - hanoutapp.com This latest performance shows some areas where were hitting our targets and others where were not there yet. How can we deliver good, quality, and affordable homes to the people wh Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. stonewater customer promise Use this form to report any non-emergency repairs or defects. Today is all about celebrating and recognising great customer service and the people who deliver it. There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . We look forward to seeing you there with HQN #IFFresearch Futures Housing Group "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." The Customer Complaint Panel who are they and what do they do? Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. Day 5 of #NCSW2022 is Customer Service Recognition Day! You can update your choices at any time in your settings. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. Stonewater has announced the promotions of two customer experience directors to its management team. Stonewater is a leading social housing provider. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. FAQs - The Stonewater Customer hubb Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. If you would like to send us feedback please visit Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day stonewater customer promise - jonhamilton.com Does Stonewater offer an employee assistance or workplace counselling program? Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Home Realizacje i porady Bez kategorii stonewater customer promise. Stonewaters goal is to partner with TPAs to build blocks of business with close partners. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward.