Under normal circumstances, these processes are manageable. Horrible company. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. (Not to be confused with a free alcohol section which would have been great). This will be reported to the BBB and any other place I can provide this borderline illegal activity to. i have attached the information from the venue. Never Will I Buy From Stub Hub Again. Even though I didn't get a reprint it was still great. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. Furthermore, If you have any questions, please do not hesitate to contact us. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. Needless to say, this concert never happened. I'm being charged on sold tickets that were then refunded. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. This evening I was on Stubhub looking for Lakers tickets for January 2016. StubHub is a global marketplace and our policies vary by region, in line with local guidance. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! StubHub Return Policy [Quick Information]. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. "Pretty unfair, almost unethical on their part," Brown said. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. View StubHub Refund Policy. Stubhub did refund, but plans are ruined last minute. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. I tried transferring through Wells Fargo and they didn't let me transfer. Help us improve this article with your feedback. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . I have been attempting to contact you several times regarding ticket order #553613638. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. All of our tickets were void, fakes, frauds. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. Thank you StubHub. I lost my tickets. If these are not available, you will likely get a full refund. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. The refund will typically process within 5 to 8 business days. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. For most current purchase, the tickets were not actually available. How is this right? You can request a refund from StubHub by email. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. I am beyond angry and disappointed. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. The Hollywood Reporter is a part of Penske Media Corporation. Stub Hub stole from me. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. if you have any questions please feel free to contact me. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. What is your rescheduled or postponed event policy? What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. There were two artists scheduled to perform. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. I want a full refund as we lost jobs and need that money. Read more about our event cancelation policy. Select Sell tickets from the three dots. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? I was not able to enter the concert . I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. If it is postponed/rescheduled, the tickets are still valid. Dave Clark. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. Never use stubhub again. The latest breaking updates, delivered straight to your email inbox. Should have checked this site first. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. As pointed out by @don_shano, this is. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. You can get a refund from StubHub by calling their customer service line. When I got to the venue my tickets were no longer accessible. Worst Customer Service Ever. At NO stage did they advertise this game as a TBA or TBC date and time. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? However you may visit Settings to provide a controlled consent. I purchased tickets to the Olympic gymnastics trials in January 2020. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. StubHub stopped guaranteeing cash refunds. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). my bank says 10+ days to get a decision if they will return my money. Keep asking to speak to someone higher! Can you explain to me how I can still use the credit that I was issued? Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. See detailed StubHub customer service rankings, employee comments and much more from our sister site. I checked by calling Ticketmaster. Hi Joan. I would like to receive a refund. From that StubHub wallet page you can request a refund instead of keeping the credit. I agree. "I finally got a supervisor on the line and he said 'No. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. At this point, this transaction constitutes fraud. Have you made a mistake by purchasing an excessive number of tickets? hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology.